A few short years after voice mail was developed in the late 1970s, it quickly became an essential business tool.
But in the past few years, its use has been in decline. And some offices have opted to get rid of it altogether.
After JPMorgan Chase said last week it was canceling voice mail for most of its employees, I sent the bank's public relations department an email.
A bit later, there was that familiar red light on my desk phone: